Terms and Conditions

1. Services
Hilde van Cauteren offers therapy and guidance sessions, both online and in person in Spain. The therapies are aimed, among others, at highly sensitive persons (HSP) and clients who need support with mental and emotional challenges.

2. Payment Terms

Payment Methods: Payments for in-person sessions can be made in cash or via bank transfer. For online sessions, payment must be made exclusively via bank transfer.
Payment Deadline: All payments must be made prior to the session.

3. Cancellation and Refund Policy

Cancellation: Cancellations must be communicated at least 24 hours before the scheduled session to avoid cancellation fees.
Cancellation Fees: If a session is not canceled in time, Hilde van Cauteren reserves the right to charge the full cost of the session, unless there is an urgent, valid reason.

4. Privacy and Confidentiality
All personal and medical information shared during the therapies will be treated with strict confidentiality and will only be used in accordance with the applicable data protection laws. More information can be found in the privacy policy on the website.

5. Liability

Therapy Results: Hilde van Cauteren cannot guarantee the results of the therapy. The success of the therapy depends on various factors, including the client’s commitment.
Website: Hilde van Cauteren is not liable for any damage arising from the use of the website or external links mentioned on the website.

6. Changes to the Terms and Conditions
Hilde van Cauteren reserves the right to change these terms and conditions at any time. Changes will be communicated via the website. By continuing to use the services, the client agrees to the revised terms.

7. Dispute Resolution
If a dispute arises, an attempt will first be made to resolve it through mutual agreement. If this is not possible, mediation or arbitration may be considered.

Date: October 24, 2024